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What is the warranty on the vehicle? I am in Australia. How would warranty work?
Hi, the wagon is under 1 year warranty, so if there is anything wrong with the wagon, you can feel free to contact us bu our official email(firstname.lastname@example.org) and we will try our best to solve your problem.
What are the color options?
Hi, we only have the blue color on sell.
Can the pull bar be removed without damaging it?
Hi, yes, the pull bar is removable.
I was just wondering how much weight this wagon can handle? If I have two toddlers in it?
Hi, the capacity of this wagon is up to 150 lbs (68 kg) on firm ground, 110 lbs (50 kg) on beach, 220 lbs (100 kg) when not moving.
Can you get replacement tires?
Please tell us more detail about the issue with some relevant photos and please feel free to contact us by our ENKEEO official email (email@example.com), or from this link:
We will do our best to solve the issue and meet your satisfaction.
Hello! My name is Katsiaryna. I would like to bue this cart (Collapsible Foldable Utility Wagon with Removable Canopy) Tell me please, when will you get it in stock? Can you deliver it to Riga, Latvia? Thank you!
Yes, the stock is available now
I am really interested in this wagon but a lot of the reviews say the fabric is not big enough so won’t stay velcroed. Do you feel this is user error or this is a legitimate problem with the product?
This problem has been fixed, now all the stock don't have this issue.
Where are you located in Tucson, Arizona
We are located in California, but we are using Amazon warehouse service, so any state would be with a fast shipping.
What material are the tires made from?
PP+EVA soft material
How well does this roll on beach sand ?
It supposed to be working on solid surface.
Hi there. Is there anyway that I can get this item shipped to Gold Coast Australia please?
I am so sorry, currently we don't have any stock in Australia, we cannot ship the single item internationally because the shipping is too expensive. But we are shipping some to our Australia warehouse by sea. Please check with us again shortly.
Does this wagon has wheel brakes?
Thank you for shopping with ENKEEO.
We want you to enjoy your experience here. All items we ship have successfully passed our Quality Control inspection to make sure each product delivered is defect-free. However, if you are not satisfied with the product or the service we provide. You can return and exchange the product based on these policies.
Standard Return Policy
ENKEEO uses a 30-day free return policy. This means you can initiate a return for most new and unopened items within 30 days of delivery for a full refund. You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our warehouse within 45 days of delivery. We also inspect all returned items. If the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges*.
*If you receive products with missing parts, you can contact us to receive those parts or product exchange. You may also return defective items, items damaged at the time of receipt, and incorrect items received without penalty. However, you can also choose to exchange a new item free of charge.
Products Returned After 30 Days
At this point, we do not accept returns after 30 days of order being received. However, we do offer a one-year warranty for product maintenance. For this service, please contact our customer service support team for more personalized solution.
Returns Due to Non-Product Issues
If you are returning the product simply because you do not wish to keep it longer and is not of any quality issues, please note that the shipping and handling fees would be excluded from your refund. You will need to return the product with all original materials and packaging included in a new condition. ENKEEO remain the rights to provide refund or other solutions in this case.