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Just received the product. Not sure how to turn it on. I pressed on the on/off button the green LED light just flashed 3 times but no lights come on. And it keeps doing that. How do you turn the thing on?!?!
How to activate the lantern?
1. Capacitive touch switch
Touch and hold the switch (on the front or the back side) for 3-5 seconds with your finger to
turn on the light. The product would enter into low light mode. Touch the switch to change
modes: on (low light mode) → high light mode → flashing mode → off.
2. Trigger the lamp underwater
When the product comes from air to the water, the light would be triggered.
To be more specific, when the lamp is immersed under water for 3 seconds, the lamp
would will be turned on (low light mode). When the lamp is taken out and put into the water,
the lamp would switch to high light mode. When the lamp is taken out and put into the
water for the second time, the lamp switch to flashing mode. When the lamp is taken out
and put into the water for the third time, the lamp would turn off.
Note: Please dry the product immediately after using it under water.
3. Trigger the lamp with iron surface
When the product is sucked on the iron surface, the light would be triggered.
To be more specific, when the product is sucked on the iron surface for 3 seconds, the
lamp would will be turned on (low light mode). When the product is removed and then
sucked on the iron surface, the lamp would switch to high light mode. When the product is
removed and then sucked on the iron surface for the second time, the lamp would switch to
flashing mode. When the product is removed and then sucked on the iron surface for the
third time, the lamp would turn off.
How to charge the lantern?
1. Dry the lantern part before you charge it, especially before you charge the product using
2. When the product is being charged, the switch would not work. The purpose is to
prevent discharging the battery while charging the battery at the same time.
Charge the lantern by solar panel
Rotate the lantern part clockwise and remove the lantern part from the bucket part. Place
the solar panel side of the lantern under strong and direct light. Adjust the angle so that the
solar panel side face towards the sunlight. For high charging efficiency, the solar panel
need to tilt at an angle of 45°. It takes about 8-10 hours to fully charge the product.
Thank you for shopping with ENKEEO.
We want you to enjoy your experience here. All items we ship have successfully passed our Quality Control inspection to make sure each product delivered is defect-free. However, if you are not satisfied with the product or the service we provide. You can return and exchange the product based on these policies.
Standard Return Policy
ENKEEO uses a 30-day free return policy. This means you can initiate a return for most new and unopened items within 30 days of delivery for a full refund. You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our warehouse within 45 days of delivery. We also inspect all returned items. If the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges*.
*If you receive products with missing parts, you can contact us to receive those parts or product exchange. You may also return defective items, items damaged at the time of receipt, and incorrect items received without penalty. However, you can also choose to exchange a new item free of charge.
Products Returned After 30 Days
At this point, we do not accept returns after 30 days of order being received. However, we do offer a one-year warranty for product maintenance. For this service, please contact our customer service support team for more personalized solution.
Returns Due to Non-Product Issues
If you are returning the product simply because you do not wish to keep it longer and is not of any quality issues, please note that the shipping and handling fees would be excluded from your refund. You will need to return the product with all original materials and packaging included in a new condition. ENKEEO remain the rights to provide refund or other solutions in this case.