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I opened the valve on my new mattress to see how quickly it will inflate. Nothing happened???? How does it “self” inflate?
Hi, you need to pull the inflation valve, and then this sleeping pad is able to be fully inflated automatically within 5 min. If it still cannot inflate, please feel free to contact us by our ENKEEO official email (firstname.lastname@example.org), and provide us more information about it, we will give you the best solution. Thank you.
Dimension: Uniflated, 11.8" x 7.9" x 7.9" (30x 20x 20 cm); Inflated: 78" x 25" x 1.5" (190x 64x 3 cm)
Material: 80D polyester pongee, 19D rebound sponge
Weight: 2.641 lbs (1.2 kg)
1x ENKEEO Sleeping Pad
1x Packing Bag
1x User Manual
1x Thank-you Card
Thank you for shopping with ENKEEO.
We want you to enjoy your experience here. All items we ship have successfully passed our Quality Control inspection to make sure each product delivered is defect-free. However, if you are not satisfied with the product or the service we provide. You can return and exchange the product based on these policies.
Standard Return Policy
ENKEEO uses a 30-day free return policy. This means you can initiate a return for most new and unopened items within 30 days of delivery for a full refund. You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our warehouse within 45 days of delivery. We also inspect all returned items. If the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges*.
*If you receive products with missing parts, you can contact us to receive those parts or product exchange. You may also return defective items, items damaged at the time of receipt, and incorrect items received without penalty. However, you can also choose to exchange a new item free of charge.
Products Returned After 30 Days
At this point, we do not accept returns after 30 days of order being received. However, we do offer a one-year warranty for product maintenance. For this service, please contact our customer service support team for more personalized solution.
Returns Due to Non-Product Issues
If you are returning the product simply because you do not wish to keep it longer and is not of any quality issues, please note that the shipping and handling fees would be excluded from your refund. You will need to return the product with all original materials and packaging included in a new condition. ENKEEO remain the rights to provide refund or other solutions in this case.